Inside sales team do not only focus on sales, but give end to end customer support throughout the tenure. Inside sales has far more benefits than the outside sales. It costs 40-50 % less to bring in new clients then outside sales. Whereas during field sales company has to bear expenditures such as travelling, hotels in case of stay, meals, etc. By eliminating travel time and use of technology, inside sales team is able to reach more clients in variety of locations in lesser time then field sales resulting in high Return of Investments. Inside sales team also can work on low priority clients unlike filed reps. Through the inside sales team company can reach a large number of clients over the globe. The company having strong inside sales team builds loyalty and trust in the clients in lesser effort. This in turn helps the company to make a renowned name in the market. Inside sales can build a huge pipeline of customers around the globe and at a lesser cost then outside sales. Through inside sales, reps can have a convenient conversation with the client whenever needed. Inside sales team also have benefits of managerial supervision and atmosphere of working in a team. Whereas outside sales reps find them isolated. In today’s competitive market Inside sales has plays a vital role for every company focusing on B2B or B2C sales.
With some of the advancements in office telephone systems, sales managers can now listen in to the phone conversations of their employees to learn where their strengths and weaknesses are. Once identified, managers can provide immediate feedback to help the employee improve their sales skills.